This Privacy Policy describes how Twinkle Tales Private Limited (“we”, “our”, “us”), operating through twinklepub.com, collects, uses, stores, and protects your personal data. It applies to all visitors to our website and all persons who engage our publishing services.
This policy is published in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. By using our website or services, you consent to the practices described in this policy.
1. What Data We Collect
1.1 Data You Provide to Us
When you contact us, place an order, or engage our publishing services, we may collect:
- Contact details: name, email address, phone number
- Billing and delivery details: address, GST number (if applicable)
- Order and payment details: transaction records, payment confirmation (we do not store card or banking information — payments are processed securely by third-party payment gateways)
- Publishing project data: manuscript content, author biography, author photograph, institutional affiliation, and any other materials submitted to us for the purpose of publishing services
- Communications: emails, messages, and records of conversations with our team
1.2 Data Collected Automatically
When you visit our website, certain data is collected automatically, including:
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation patterns
- Referral source (how you arrived at our site)
This data is collected through cookies and analytics tools including Google Analytics. It is used in aggregate form to understand how visitors use our website and to improve its content and functionality.
2. How We Use Your Data
We use the data we collect for the following purposes:
- To respond to your enquiries and provide publishing services
- To process payments and fulfill orders
- To manage your publishing project, including communication about milestones, approvals, and deliverables
- To publish your author details (name, biography, photograph) as part of the agreed publishing output, where applicable
- To comply with applicable legal and tax obligations
- To improve the content, functionality, and performance of our website
- To send service-related communications (project updates, invoices, policy changes)
We do not use your data for automated decision-making or profiling. We do not sell or rent your personal data to third parties.
3. Manuscript and Author Content
As a publishing services company, we receive manuscripts and author materials as part of our core service. Please note:
- Manuscript content and related materials are used solely for the purpose of delivering the publishing services you have engaged us for
- We do not use, reproduce, or distribute manuscript content beyond the scope of the agreed project without your explicit written consent
- Author details (name, biography, photograph) submitted for publication will appear in the finished book and any associated listings (e.g. Amazon) as agreed
- We retain a secure archival copy of the final published work for our publisher records, as is standard publishing practice
4. Cookies
Our website uses cookies to improve user experience and analyse site traffic. Cookies are small text files stored on your device by your browser.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.
We use the following types of cookies:
- Essential cookies: required for the website to function
- Analytics cookies: used to understand how visitors interact with our site (e.g. Google Analytics)
- Functional cookies: used to remember your preferences
5. Sharing of Data
We do not sell or share your personal data with third parties except in the following limited circumstances:
- Service providers: trusted third-party tools that help us operate our website and services (e.g. Google Analytics, payment gateways, courier partners for shipping). These providers are permitted to use your data only as necessary to provide services to us
- Publishing platforms: where you have engaged us to list your book on third-party platforms (e.g. Amazon), we will share the necessary bibliographic and author details with those platforms
- Legal compliance: where required by law, regulation, court order, or government authority
- Business transfers: in the event of a merger, acquisition, or transfer of assets, your data may be transferred to the successor entity, subject to the same privacy protections
6. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
- Contact and enquiry data: retained for up to 2 years from last contact
- Order and transaction records: retained for a minimum of 7 years to comply with tax and accounting obligations
- Publishing project data (including manuscript archival copy): retained for the duration of the publishing relationship and for a reasonable period thereafter for reprint and revision purposes
- Website analytics data: retained in aggregate form per the retention policies of the analytics provider
Once data is no longer required, it is securely deleted or anonymised.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, secure communication channels, and regular review of our data handling practices.
However, no system is entirely secure. We cannot guarantee absolute protection and encourage you to use strong passwords and exercise caution when sharing sensitive information online.
In the event of a data breach that is likely to affect your rights or interests, we will notify you as required under applicable law.
8. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:
- Right to access: you may request a summary of the personal data we hold about you
- Right to correction: you may request that inaccurate or incomplete data be corrected
- Right to erasure: you may request deletion of your personal data, subject to legal and contractual obligations
- Right to withdraw consent: you may withdraw consent to our use of your data at any time (e.g. by unsubscribing from communications), without affecting the lawfulness of processing prior to withdrawal
- Right to grievance redressal: you have the right to have your grievances addressed in a timely manner
To exercise any of these rights, please contact our Grievance Officer (see Section 10 below).
If you are under 18 years of age, you should use our services only with the consent of a parent or legal guardian.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. Amazon for book listings). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the following person has been designated as our Grievance Officer for data privacy matters:
Grievance Officer: Twinkle Tales Private Limited
Email: [email protected]
Address: 2304 Block C, GMADA Aerocity, Manauli, SAS Nagar (Mohali), Punjab – 140306
Response time: We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised Effective Date. We encourage you to review this policy periodically.
Continued use of our website or services after any update constitutes your acceptance of the revised policy.