Last Updated: 21st April 2026
The owner and operator of this site is M/s Twinkle Tales Private Limited, # 2304.C, Aerocity, Mohali. By purchasing products from “Twinkle Tales Private Limited” through this website the purchaser (“Customer”), agrees to the following terms and conditions of sale.
1. Ordering
1.1. When the Customer confirms its purchase order, the Customer agrees to purchase the products in the Customer’s “shopping cart” for their price and shipping and handling charges extra as applicable.
1.2. Twinkle Tales Private Limited will send the products to the Customer as soon as practicable after it receives payment for the products.
2. Defective products
2.1 If the Customer gets a defective product from Twinkle Tales Private Limited, the Customer must return the product to Twinkle Tales Private Limited within 14 days of receiving the product, with a copy of the invoice for the product and a brief letter which includes the Customer’s details and identifies the defect in the product.
2.2 If the product is defective, Twinkle Tales Private Limited will in its discretion, either:
(a) replace the product; or
(b) provide a refund of the price of the defective product to the Customer.
2.3 Twinkle Tales Private Limited will not accept any liability for any defective product which the Customer does not return in accordance with clause 2.1
2.4 In no case shall the maximum liability of Twinkle Tales Private Limited exceed the price of the product in respect of which a claim is made.
2A. Returns and Refunds
Except as expressly provided under Clause 2 (Defective products), returns and refunds shall be governed by the specific policies applicable to the product or service purchased. Certain products and services, including customized or print-on-demand items, may not be eligible for return or refund once processing has commenced.
3. Stock availability
3.1 Twinkle Tales Private Limited makes reasonable efforts to ensure that product descriptions, images, and specifications are accurate. However, minor variations may occur due to printing processes, display differences, or updates.
In case of any material discrepancy, the Customer may contact Twinkle Tales Private Limited for resolution in accordance with applicable policies.
3.2 If the Customer pays for a product which Twinkle Tales Private Limited cannot supply Twinkle Tales Private Limited will refund the price of that product to the Customer.
3.3 Prices, offers and stock availability may vary between Twinklepub.com and Twinkle Tales Private Limited stores.
4. Products sent to incorrect address
4.1 If the Customer does not receive the products within a reasonable period from the date of dispatch, the Customer is advised to notify Twinkle Tales Private Limited within 14 days. Twinkle Tales Private Limited shall make reasonable efforts to investigate and resolve such issues, subject to verification with delivery partners.
4.2 If a product is not received by a Customer because it was sent by Twinkle Tales Private Limited to an incorrect address due to an error by Twinkle Tales Private Limited then Twinkle Tales Private Limited shall be responsible for the resending or sending in replacement of the product or refunding of the price of the product.
4.3 If a product is not received by the Customer because the Customer provided an incorrect or insufficient address, then:
(a) If the product is returned to Twinkle Tales Private Limited due to an incorrect or insufficient address provided by the Customer, Twinkle Tales Private Limited may, at the Customer’s request, resend the product subject to payment of additional shipping and handling charges;
(b) if the product is not returned to Twinkle Tales Private Limited, then Twinkle Tales Private Limited shall have no further responsibility.
5. Non-claimed products
If products which a Customer has purchased are returned to Twinkle Tales Private Limited by a person other than the Customer and Twinkle Tales Private Limited cannot, despite reasonable efforts, contact the Customer or the Customer does not contact Twinkle Tales Private Limited within 1 month of products received by Twinkle Tales Private Limited then no claim shall be entertained afterwards.
6. Delays
Twinkle Tales Private Limited shall make reasonable efforts to deliver products and services within the estimated timelines. However, delays may occur due to factors beyond its reasonable control, including but not limited to logistics disruptions, supplier delays, or force majeure events.
Twinkle Tales Private Limited shall not be liable for delays caused by such circumstances, provided that it has taken reasonable steps to mitigate the impact of the delay.
6A. Force Majeure
Twinkle Tales Private Limited shall not be liable for any failure or delay in performance arising out of events beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, pandemics, supply chain disruptions, or failure of third-party service providers.
7. Passing of risk and ownership
7.1 Risk in the products shall pass to the Customer upon delivery of the products to the address provided by the Customer. Twinkle Tales Private Limited shall remain responsible for loss or damage to the products until such delivery is completed.
7.2 Ownership of the products shall pass to the Customer upon full payment and delivery of the products to the Customer.
8. Limitation of liability
8.1 To the maximum extent permitted by applicable law, Twinkle Tales Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or purchase of its products or services.
8.2 Twinkle Tales Private Limited’s total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by the Customer for the specific product or service giving rise to the claim.
8.3 Nothing in these Terms shall exclude or limit liability for fraud, willful misconduct, or any liability which cannot be excluded under applicable law.
8A. Publishing Services
Twinkle Tales Private Limited provides publishing assistance services including but not limited to formatting, editing, design, and listing support. The Company does not guarantee commercial success, sales performance, distribution outcomes, or acceptance by third-party platforms.
8B. Author Representations and Warranties
The Customer (author) represents and warrants that they own or have obtained all necessary rights, permissions, and consents for any content submitted for publishing, and that such content does not infringe any intellectual property rights or violate any applicable laws.
The Customer agrees to indemnify and hold harmless Twinkle Tales Private Limited against any claims arising from such content.
8C. Payments and Service Execution
For publishing and related services, payments shall be made in accordance with the agreed schedule. Twinkle Tales Private Limited reserves the right to suspend or withhold services in the event of delayed or non-payment.
8D. Third-Party Platforms
Services such as listing, distribution, or promotion on third-party platforms (including but not limited to Amazon) are subject to the terms and policies of those platforms. Twinkle Tales Private Limited shall not be responsible for rejection, removal, or suspension of content by such platforms.
8E. Project Cancellation
(a) Either party may cancel a publishing project at any time by providing written notice to the other party.
(b) Where the Customer cancels prior to commencement of work, all amounts paid shall be refunded less an administrative fee of ₹1,500 (Rupees One Thousand Five Hundred only).
(c) Publishing projects follow a two-tranche payment schedule: 40% on contract signing and 60% within 7 days of written manuscript approval issued by Twinkle Tales Private Limited. Once work has commenced on a project stage, the payment tranche corresponding to that stage is non-refundable, regardless of the reason for cancellation. “Commencement of work” means any material action taken by Twinkle Tales Private Limited in furtherance of the project, including but not limited to manuscript review, formatting, design, editing, or ISBN allocation.
(d) If the 60% production payment is not received within 60 days of the invoice being raised following manuscript approval, and no written communication has been received from the Customer, the project shall be considered abandoned. In such cases, the 40% upfront payment is forfeited and no deliverables shall be released.
(e) Twinkle Tales Private Limited reserves the right to cancel a project if the Customer submits content that violates applicable law, infringes third-party rights, or breaches the author representations in Clause 8B, or if the Customer fails to make payment in accordance with the agreed schedule. In such cases, amounts paid shall be non-refundable.
(f) No deliverables, including partial work product such as cover designs, formatted manuscripts, or ISBN allocations, shall be transferred to the Customer until full payment for the relevant stage has been received.
9. Site access
9.1 Twinkle Tales Private Limited hereby grants the Customer permission to access, view and download the content appearing on this site, for personal, non-commercial use only.
9.2 The Customer agrees not to use any device, method or software to interfere with the proper functioning of this site including but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.
10. Intellectual property
10.1 The Customer agrees that the content which the Customer accesses, views or downloads and the software used to create it, remains the intellectual property of Twinkle Tales Private Limited.
10.2 The Customer agrees not to modify or alter the content of the website in any way, or make it available to any third parties.
11. Communications
By creating an account with Twinkle Tales Private Limited the Customer consents to receiving electronic communications from Twinkle Tales Private Limited. The Customer’s personal details will not be sold or leased to any third party. For more information please see our Privacy Policy.
11A. Grievance Redressal
Any grievances may be addressed to:
Email: [email protected]
Twinkle Tales Private Limited shall make reasonable efforts to respond within a reasonable timeframe.
12. Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Twinkle Tales Private Limited shall have the right to refuse or cancel any order placed for product listed at the incorrect price. Twinkle Tales Private Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Twinkle Tales Private Limited shall immediately issue a credit of the amount charged to your account.
13. Reviews and Comments
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide to Twinkle Tales Private Limited including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non confidential and non-proprietary, and Twinkle Tales Private Limited shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Twinkle Tales Private Limited and shall not be returned to you. For the avoidance of doubt, manuscripts, literary works, and content submitted by authors for the purpose of publishing services shall not constitute “Submissions” under this clause and shall remain the intellectual property of the respective author or rights holder, subject to any publishing agreement entered into between the parties. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant Twinkle Tales Private Limited the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by Twinkle Tales Private Limited will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead Twinkle Tales Private Limited or third parties as to the origin of any Submissions or Content. Twinkle Tales Private Limited may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews).
14. Termination and effect of Termination:
In addition to any other legal or equitable remedies, Twinkle Tales Private Limited may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and Twinkle Tales Private Limited shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
15. International Access:
This Site is a global site and all the relevant local laws and regulations would be applicable and needs to be complied by the user of the website
16. Governing law and jurisdiction
These terms and conditions are governed by, take effect and will be construed in accordance with the laws of Punjab, and the Customer irrevocably and unconditionally agrees to submit to the exclusive jurisdiction of the courts in SAS Nagar (Mohali), Punjab, India and courts entitled to hear appeals there from.
17. Information about Books and Authors.
We have taken all care to provide the information about books in a balanced and objective way, but we shall not be liable for any claim whatsoever for any discrepancy or incorrect information. Similarly, we have tried our best to provide information about author(s) based on known and reliable sources, but we shall not be liable for any claim for any incorrect information. However, any suggestion from any quarter to correct the information will be entertained by us subject to the scrutiny of our editorial board.
Disclaimer
We have worked hard to make this website user-friendly and informative as far as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer:
The information on this website is provided for general information only. Twinkle Tales Private Limited has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence. Accordingly, Twinkle Tales Private Limited does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.
Twinkle Tales Private Limited reserves the right to update this policy at any time. The current version will always be available at twinklepub.com.